4 week workshop where we created and visualized a multitude of future meal ordering, receiving, drive-thru concepts with the client team. Every idea was brought to life (sketched), evaluated, discussed and rationalized and then determined which ones could be made “real” for five years in the future.
Created new customer/team member journey maps showing the various new proposed meal order/receive touchpoints…drive-thru, dine-in, pick-up, etc.
This led to the related presentation of four restaurant of the future concepts where I determined the overall look and branded environment. Typical (digital) meal order and receiving flow plan diagram showing four different order/receive scenarios for customers and Chick-Fil-A team member along with visualization of those customer experience touchpoints.
Design Director, Prophet
Designed and developed next generation global exterior sign program for McDonald’s. Redesigned Golden Arches highway sign, developed road sign as well as monument and directional signs.
Worked with Uppings Consultancy to develop, create and visualize a new local renewable energy generation and storage, that could enhance the health and wealth of the people and places that surround it—most especially the communities right on the “fence-line.”
Besides the Gigawatt vision that incorporates existing renewable technology, this “new power plant” can be an economic engine for municipalities as former box store locations are converted to and integrated with community solar projects and utility investments.
Eos Energy envisions Gigawatt Gardens are unique to their locations, engage local residents in their conception, and respond to local needs and local opportunities. Gigawatt Gardens revitalize retail, rebuild communities, and re-envision entertainment.
Eos Energy Enterprises, a battery storage startup. Developed and managed Workplace Design Concept presentation for their New Jersey Headquarters first and then national and global locations.
Design Director, Prophet
Using the new Prophet designed Extended Stay America logo identity, developed designs and guidelines for signage retrofits and new signage concepts for all Extended Stay America properties.
Design Director, Prophet
United brought together key functions throughout the company to re-define the end-to-end customer experience and develop its own, unique “service philosophy.” United was intent on becoming: “A service company committed to delivering travel experiences that make customers feel respected, relaxed, and rewarded.”
Prophet developed a cutting-edge segmentation to help United identify two critical target segments that provided clear financial opportunity. Through extensive analysis of the Check-In, Gate and Boarding process, we were able to identify customer objectives and key touchpoints that differentiated the two segments.
After we identified several signature touchpoints, United piloted an improved on-board experience, premium check-in area and boarding process in major airports with positive results.
Senior Activation Manager, Prophet
Reinventing the bowling experience. Designed and directed exterior and interior concepts for Brunswick bowling redesign. Through research we were able to determine core customer and their core values and designed to the new Brunswick’s positioning...”stay awhile.”
Design Director, Prophet
After working with GEHC on a complex customer segmentation platform, it was brought to life by creating an event for over 200 people that included an experiential environment, and new graphic expression for the business unit.
Senior Activation Manager, Prophet
Designing a new identity for Maserati dealerships in over 60 North American locations. Developed and directed design intent drawings for roll out of various Maserati North American new and retrofit showrooms.
Design Director, Prophet
Designed and directed retail concepts for electronic smoking device product. Included flagship store, mobile pop-up and shop in shop environments.
Design Director, Prophet
Designed and developed exterior retrofit for McDonald’s freestanding restaurants. McDonald’s needed a more cost effective restaurant update solution to meet franchisee’s cost concerns. Developed a kit of parts that could be easily clad to existing building. Franchisees had the option to customize their restaurants based on which U.S. region they where located. These solutions offered the franchisee more flexibility and cost savings in how they choose to upgrade their McDonald’s restaurant.
Experience Attribute Mapping - EXAM
Senior Activation Manager, Prophet
This technique is about decomposing the customer experience (or journey) into important touch points and analyzing each through the lens of brand and other sources of inspiration. This tool can be used as a diagnostic as well as a way of identifying and applying new ideas to the customer experience.
Principal/Partner
Furniture design & manufacture. Design and production of contemporary furniture, lighting and accessories for Baker Knapp & Tubbs, Mirage Hotels, Delaware Art Museum, and J.D. Madison.
Featured in Elle Décor, House Beautiful, Interior Design and Home & Lighting Accessories magazines.
Kelly O'Kane Design
Black & White architectural sketches of various Hackett-London global locations. These include interiors and exteriors of proposed stores for PR purposes.
Senior Design Activation Manager, Prophet
Three different tradeshow design exploration concepts for Abbott Laboratories.
Senior Design Activation Manager
Qdoba was in need of a design transformation. We identified our design target, the "Social Savorist." Brand attributes were developed to guide how guests should experience the brand. The brand attributes were then translated into design criteria which drove the design of the customer experience at each touchpoint as well as the direction of the branded exterior and interior 3D elements.
Store design concept recommendations Foodland Market.
Foodland Markets was looking to update and modernize their look and feel. Prophet created a new identity along with revised design guidelines. I was instrumental in implementing those guidelines into recommendations for optional interior retail store design directions as well as entry facade designs.
Various infographic design examples.
3D Branded Environmental Design
